Double Panel & Edgebanding Service

Refund Policy for CNC Cut Service Center

1. Pre-Pickup Review:

• Inspection Window: Upon notification that their order is ready, clients are advised to visit our CNC cut service center to inspect the quality and specifics of their material.
• Responsibility to Review: It is the client's responsibility to review the details of the service and ensure the quality is satisfactory before accepting and taking the material.

2. Release Form:

• Purpose: A release form is in place to ensure clarity and mutual understanding. By signing, the client acknowledges and confirms their satisfaction with the service and material quality.
• Mandatory Signature: The client must sign the release form before taking the material from our center. No material will be released without a signed form.

3. Post-Pickup Policy:

• No Refunds: Once the client signs the release form and takes the material away from our center, the sale is considered final, and no refunds will be provided.
• Exceptions: Any exceptions to this policy must be discussed and approved by our management prior to material pickup.

4. Raising Concerns Pre-Pickup:

• Process: If a client identifies any issues or concerns during the pre-pickup review, they must immediately notify our service team.
• Resolution: We are committed to resolving any concerns to the client's satisfaction before the material is taken. This may include adjustments, reworks, or, in some cases, refunds.

5. Documentation:

• Record Keeping: All interactions, signed forms, and communications will be documented and archived for future reference, ensuring clarity and transparency.
• Client Copy: A copy of the signed release form will be provided to the client for their records.

6. Feedback and Continuous Improvement:

• Open Communication: We value our clients' feedback, both positive and constructive. We encourage clients to share their experiences to help us continuously improve our services.
• Contact: For any concerns or feedback, clients can contact our customer service team at customerservice@prosandtools.com.

Our website, Pros & Tools, offers a listing service for Kroli International LLC, a CNC service provider. It is important to note that we do not provide CNC cut services ourselves. In the event of any issues or disputes, the client must deal directly with Cowo. Our disclaimer releases Pros & Tools from all liability, ensuring a smooth and secure transaction process for our customers. Thank you for choosing Pros & Tools.